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AI Scribes in Healthcare: Benefits, Challenges, and ROI
In this in-depth conversation, Dr. Spencer Dorn, Vice Chair and Professor of Medicine at the University of North Carolina, explores the evolving role of AI scribes in healthcare. He examines their ability to reduce clinician burnout, improve patient experience, and integrate into EHR systems. Dr. Dorn discusses both the potential for clinical decision support and the limitations of current AI scribe technology, including contextual awareness, coding accuracy, and ROI considerations. He also reflects on broader AI risks, from critical thinking erosion to the impact on patient-clinician relationships, offering a nuanced roadmap for responsible adoption.