This job is right for you if you like:
- High-energy start-ups, with a brilliant and passionate team
- Rapid growth and the ability to make a personal, directional impact on strategy/execution
- Rockstar teammates: an unparalleled team with decades of prior work experience in artificial intelligence, software systems, molecular biology, clinical oncology, clinical and regulatory operations, and related fields
About xCures
Launched in 2018, xCures Inc. operates an A.I.-assisted platform that can automatically retrieve medical records from any US care site. The data is harmonized within 15 minutes to provide concise, contextual case summaries and dynamically assessed patient checklists. xCures is funded by a number of VC and strategic investors, with a Series A led by Boehringer Ingelheim Venture Fund.
About the role
We are seeking a dynamic and results-driven Customer Success Manager to join our team. The Customer Success Manager will play a crucial role in ensuring the success and satisfaction of our clients by serving as their primary point of contact and advocate within our organization. This role requires a combination of strong interpersonal skills, technical aptitude, and a deep understanding of our product and technology.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong, long-lasting relationships with clients, serving as their trusted advisor and advocate within the company.
- Proactively engage with clients to understand their needs, challenges, and goals, and provide tailored solutions and recommendations accordingly.
- Act as the primary point of contact for client inquiries, escalations, and issue resolution, ensuring timely and effective responses.
Onboarding and Implementation:
- Lead the onboarding process for new clients, guiding them through the implementation of our platform and usage.
- Collaborate closely with cross-functional teams, including implementation specialists, product managers, and support teams, to ensure a smooth and successful onboarding experience.
- Provide training and support to clients to ensure they are proficient in utilizing our software solutions to achieve their objectives.
Customer Success and Retention:
- Monitor key performance metrics and indicators to assess client satisfaction, adoption, and usage of our products, and take proactive steps to address any issues or concerns.
- Develop and execute strategic account plans to drive client engagement, retention, and expansion opportunities.
- Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs and objectives.
Product Feedback and Advocacy:
- Gather feedback from clients regarding their experiences with our products, features, and services, and communicate insights and recommendations to internal stakeholders to drive product improvements and enhancements.
- Serve as a vocal advocate for clients within the organization, championing their needs and priorities and influencing product roadmaps and development initiatives accordingly.
Qualifications:
- Bachelor’s degree in business, healthcare administration, or a related field.
- Proven experience in a customer-facing role, preferably within the healthcare or technology industry.
- Deep understanding of healthcare technology solutions and familiarity with electronic health records (EHR) systems, practice management software, or related platforms.
- Strong communication, interpersonal, and negotiation skills, with the ability to effectively engage and collaborate with clients and internal teams.
- Demonstrated ability to manage multiple client accounts simultaneously and prioritize competing demands effectively.
- Results-oriented mindset with a track record of driving customer satisfaction, retention, and growth.
Notes
This is a big list. Don’t worry if you do not meet every qualification or wishlist item. If you are passionate, ambitious, adept, and mission-aligned, then we want to hear from you — even if you don’t check every box listed here. True talent shines through and transcends a list of bullet points.
Location
This position is expected to be remote. Candidates anywhere in the continental US are welcome to apply. Occasional travel (e.g., <10%) may be required for company meetings, conferences, and/or client requirements.
Salary & Benefits
- Salary range: $75-90K/year
- xCures offers a flexible and affordable benefits program designed to help you be well. It includes medical, dental, and vision coverage, vacation and sick time, holiday pay, and a 401(k) plan.
Equal Opportunity Employer
xCures is an equal opportunity employer valuing workforce diversity.
To apply, please send your resume to operations@xcures.com