IT Engineer

We are looking for an IT Engineer to join our team. As an IT Engineer, you will manage and maintain the end user computing environment, focusing on Windows and Mac systems. You will be responsible for secure, reliable, and efficient operations of the end user computing environment and the various cloud computing solutions that support the xCures user community. This role is ideal for a problem-solver with expertise in both Mac and Windows administration who thrives in a fast-paced, dynamic environment.

Responsibilities

  • Manage and maintain Windows and Mac systems.
  • Oversee Jumpcloud and Google Workspace integrated environment.
  • Deliver HIPAA and HITRUST aligned solutions to maintain certification with HITRUST CSF.
  • Support and administer integrated Cloud Solutions for a distributed workforce.
  • Maintain documentation to improve readiness for audits.
  • Troubleshoot hardware, software, and laptop issues.
  • Implement and optimize high-performance computing environments for end users.
  • Manage and oversee enrollment of new devices, ensuring they are properly provisioned/deprovisioned, properly configured, secured, and tracked throughout their lifecycle.
  • Manage software packaging, deployment, and patch management to enable improved device security.
  • Collaborate with the cybersecurity team to address vulnerability remediation and incident response.
  • Conduct regular maintenance and optimization of endpoint systems, identifying opportunities for improvement.
  • Communicate with stakeholders to understand their needs and goals for systems and applications.
  • Manage IT logistics requirements for delivering computing solutions to a geographically distributed workforce.

Basic Qualifications

  • 2+ Years of IT Experience
  • Mac OS and Windows laptop deployment and troubleshooting experience
  • Knowledge of Google Workspace and M365 Apps for Business
  • Ability to prioritize multiple competing tasks
  • Excellent problem-solving skills coupled with a desire and aptitude for helping others
  • Strong communications and customer support skills
  • Ability and willingness to learn new solutions and continue developing your IT skills
  • Must reside in the United States
  • Must have authorization to work in the United States

Preferred Qualifications

  • 5+ Years of IT Experience
  • Relevant Education, Training, and Certifications
  • Ability to work independently to deliver superior IT support
  • Experience managing a HIPAA/HITRUST compliant IT environment
  • Cybersecurity experience
  • Experience with the Jumpcloud platform for managing end user computing
  • Apple Business Manager experience
  • Deep experience in the Google Workspace ecosystem
  • Experience with MFA and SSO
  • Experience administering one or more of the following solutions:
    • KnowBe4
    • ClickUp
    • Sophos
    • Zoom
    • Slack
    • M365 Apps for Business
    • Adobe Acrobat
    • Adobe Sign
    • LucidChart
    • Scribe
    • Hubspot
    • Freshwork

Benefits

  • Salary range: $50K to $100K
  • Medical, Dental, Vision insurance
  • 401k

xCures acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics.

To apply, please send your cover letter and resume to it-jobs@xcures.com